Terms and Conditions

Last Updated: Jan 2025

Welcome to Douro Wonderland (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website (www.dourowonderland.com) and the services we offer. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Services Overview

Douro Wonderland provides luxury travel experiences, including private boat tours, winery visits, and wine tastings in the Douro Valley region. All services are subject to availability and may require advance booking.

2. Bookings and Payments

• Reservations: All bookings must be made through our website or via direct communication with our team.
• Payment: Full or partial payment may be required at the time of booking. Accepted payment methods include credit cards and other online payment gateways as listed on the website.
• Confirmation: Booking confirmation will be sent via email upon successful payment.
• Changes and Cancellations: Changes or cancellations must comply with our cancellation policy.

3. Pricing and Promotions

• Prices are listed in euros and are subject to change without prior notice.
• Discounts, promotions, or special offers cannot be combined unless explicitly stated.
• Any additional charges, such as taxes or optional extras, will be clearly indicated before payment.

4. Customer Responsibilities

• Ensure that all information provided during booking is accurate and complete.
• Arrive on time at the designated meeting point for your tour. Late arrivals may result in the forfeiture of your booking without a refund.
• Comply with all safety instructions and guidelines provided by our team or third-party partners during the experience.

5. Cancellation and Refund Policy

• Customer-Initiated Cancellations:
  
  • Cancellations made 2 days / 48 hours prior to the scheduled tour date are eligible for a full refund.
  • Cancellations made within 2 days / 48 hours of the tour date are non-refundable.
• Company-Initiated Cancellations:
  
  • If we cancel a tour due to unforeseen circumstances (e.g., bad weather), you will be offered a full refund or the option to reschedule.

6. Liability and Disclaimer

• Douro Wonderland is not liable for any personal injury, loss, or damage incurred during the experiences unless caused by our negligence.
• We are not responsible for delays, cancellations, or changes caused by events beyond our control, such as natural disasters, strikes, or transportation issues.

7. Intellectual Property

All content on the website, including text, images, logos, and videos, is the intellectual property of Douro Wonderland. Unauthorised use, reproduction, or distribution of this content is prohibited.

8. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in the Privacy Policy.

9. Third-Party Services

Certain services may be provided by third-party partners. Douro Wonderland is not responsible for the actions, products, or services of these third parties. Any issues must be resolved directly with the third party.

10. Governing Law

These Terms are governed by the laws of Portugal. Any disputes will be resolved in the courts of Portugal.

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of the website constitutes acceptance of the updated Terms.

12. Contact Information

For questions or concerns about these Terms, please contact us at:

Email: info@dourowonderland.com
Phone: +351 919 994 106

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.